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IT SUPPORT TECHNICIAN

Job Title: IT Support Technician (permanent)
Salary/Grade: £16 - £19k dependent on qualifications and experience
Date required: Immediately
Location: Heywood, Lancashire

JOB DESCRIPTION

Evaris Solutions provides IT support and tailored technology solutions spanning infrastructure, cloud and managed services. We are a premier IT support and managed service provider with over 150 contracts throughout the UK.

We have an immediate opportunity for an IT support Technician to join our growing help desk team based in Heywood.

Our help desk team is responsible for supporting and maintaining all in-house, hosted and customer networks, infrastructures and software applications. The team also resolves all support requests providing outstanding customer service when dealing with any customer query. Our environment is fast-paced and fluid providing services via e-mail, phone, remote access and on-site where necessary.

If you’re passionate about helping people tackle IT problems, overcome business challenges, have a keen interest in technology and want to join a company where you can genuinely make a big difference, we want to talk to you!

POSITION DESCRIPTION

We’re looking for an enthusiastic, self-driven individual with exemplary communication skills, strong problem solving capability and excellent attention to detail. The ideal candidate has a history of working under pressure to meet SLAs and is comfortable dealing with technical and non-technical colleagues/clients in a professional manner.

YOUR DAY-TO-DAY

  • Azure deployment of servers and services
  • Migration of on premises infrastructure to public or private cloud
  • Office 365 and Microsoft 365 migration and deployment
  • Disaster recovery and backup provisioning through local and cloud solutions
  • Diagnose and resolve software and hardware issues across a wide range of systems including Windows and Mac operating systems
  • Document all support ticket work against the help desk system and all internal documentation in the relevant libraries. (This will involve the creation of articles on common fixes to enable users to become more self-reliant)
  • Take responsibility for support issues, deploying short or long-term fixes with the primary aim to be to restore service to the client as quickly as possible; escalating support issues to other support staff where necessary
  • Configure and install new hardware equipment both in house and on premise for clients
  • Diagnose and resolve networking issues for customers; both over the phone and onsite
  • Perform regular server maintenance, proactive monitoring of client systems for issues and manage maintenance tasks in accordance with their criticality
  • Regularly investigate new software and hardware technologies
  • Attend training courses as appropriate for continual self-development
  • Actively look to attain knowledge in cloud-based technologies to keep up with industry trends

WHAT YOU'LL BRING TO THE TEAM

  • Previous experience working in an IT support role
  • Previous experience in a customer facing role
  • Working knowledge of Microsoft Windows or Mac Operating Systems
  • Strong computer skills and computer literacy
  • Experience working with Windows Desktop Operating Systems (XP, Vista, Win7, Win8, Win10) and Windows Server Operating Systems (2003, 2008, 2011, 2012, 2016 and 2019)
  • Infrastructure support and networking experience
  • VMware or Microsoft Azure experience

WHY EVARIS?

The Evaris business is growing rapidly and we’re at an exciting time in our company's development. Evaris is a unique place to work. We’re a small, friendly, close knit team who are passionate about helping our customers with the IT solutions they need to drive their businesses. Here are some of the things you can expect when you join the Evaris team:

  • Competitive salary
  • Private healthcare (after 6 months)
  • Pension contribution scheme (after 6 months)
  • 24 days holiday per year
  • Free on-site parking
  • Conveniently located just off the M66 motorway & close to local amenities
  • Dress down Fridays

Our staff enjoy working here and stay with us for years.

Evaris Solutions is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Evaris Solutions is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Interested in applying for this role? Apply online using the form below.

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