Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained in region experts, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.
|Service Included||Parts and labour|
|Full Contract Period||2 years|
|Support Period||4th and 5th year|
|Response Time||Next business day|
|Service Availability||10 hours a day / 5 days a week|
|Service & Support||Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday ¦ Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 2 years - availability: 24 hours a day / Monday-Sunday|
|Designed For||Dell PowerVault MD3400, MD3420, MD3800F, MD3800i|
We supply IT products and managed services to thousands of customers, including small to medium-sized businesses as well as the public sector.
Our talented and friendly team of experienced IT specialists are passionate about helping our customers fulfil their technology needs. We can provide complete IT solutions, including workplace, data centre, storage and networking products, backed by the supporting services needed to implement and support your infrastructure securely - whether that’s on premise, in the cloud or a hybrid solution.
The Evaris difference