Dell 3Y ProSupport NBD > 5Y ProSupport NBD - Upgrade from [3 years ProSupport Next Business Day] to [5 years ProSupport Next Business Day] - extended service agreement - 2 years - 4th and 5th year - on-site

Manufacturer part number (MPN): PVMD1XXX_1835
Dell 3Y ProSupport NBD > 5Y ProSupport NBD - Upgrade from [3 years ProSupport Next Business Day] to [5 years ProSupport Next Business Day] - Extended service agreement - parts and labour - 2 years (4th/5th year) - on-site - 10x5 (24x7 phone access to expert technicians) - response time: NBD - for PowerVault MD1200, MD1220, MD1400
What do I need with this? Bundles
Full Description

Details

Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained in region experts, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services.

  • 24x7x365 Next Business Day
  • Maintenance
  • Physical
  • Parts and labor
  • Troubleshooting, Repair, Parts Replacement, Phone Support, Web Support
Full Specification
General
Service Included Parts and labour
Location On-site
Full Contract Period 2 years
Support Period 4th and 5th year
Response Time Next business day
Service Availability 10 hours a day / 5 days a week
Details
Service & Support Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday ¦ Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 2 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For Dell PowerVault MD1200, MD1220, MD1400
Accessories
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