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HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement - 1 year - on-site

MPN:
U4CL2PE
HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - repair time: 6 hours
Key Selling Points
  • Escalation management
  • HP electronic remote support solution
  • Access to electronic support information and services
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
Tech Specs
Warranty Cover Extended service agreement
Full Contract Period 1 year
Service & Support / Location On-site
Service Included Parts and labour
Header / Product Line HPE Foundation Care
Model Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty
Brand HPE
Header / Manufacturer Hewlett Packard Enterprise
Packaged Quantity 1
Service & Support / Repair Time 6 hours
Equipment / Class of Equipment Complicated network devices

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