2M221HM
MPN:
U6MV0E
HPE Proactive Care 24x7 Service with Defective Media Retention - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - response time: 4 h
HPE Proactive Care Advanced Service expands on HPE Proactive Care Service and is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HPE Account Support Manager (ASM) provides personalized technical and operational advice, including HPE best practices gleaned from HPE's broad support experience. HPE Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HPE, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs. Should an incident occur, reducing business impact requires a swift and comprehensive response. A Hewlett Packard Enterprise Technical Solution Specialist (TSS) delivers an enhanced call experience intended to provide fast incident resolution. For severity 1 incidents, a Critical Event Manager (CEM) is assigned to drive the case and provide you with regular status and progress updates. HPE Proactive Care Advanced uses Remote Support Technology1 to monitor devices and collect data, enabling faster delivery of support and services. Running the current version of Remote Support Technology is required to receive full delivery and benefits from this support service.
Tech Specs
Warranty Cover
Extended service agreement
Full Contract Period
4 years
Service Included
Parts and labour
Model
HPE Proactive Care
Model
24x7 Service with Defective Media Retention
Brand
HPE
Packaged Quantity
1
Product Faqs
IT products and services from Evaris
We supply IT products and managed services to thousands of customers, including small to medium-sized businesses as well as the public sector.
Our talented and friendly team of experienced IT specialists are passionate about helping our customers fulfil their technology needs. We can provide complete IT solutions, including workplace, data centre, storage and networking products, backed by the supporting services needed to implement and support your infrastructure securely - whether that’s on premise, in the cloud or a hybrid solution.
The Evaris difference
- KNOWLEDGEABLE, EXPERIENCED TEAM
We live and breathe technology. Our team have accrued fantastic feedback for their knowledge and service levels. - FAST RESPONSE TIMES
We offer the speed and flexibility that vendors and distributors typically struggle to deliver. - AWARD-WINNING CUSTOMER SERVICE
We hold long-standing client relationships and have attracted testimonials and case studies for the technology solutions we’ve implemented. - COMPLETE SOLUTIONS
From product selection right through to configuration, deployment, licensing and ongoing support. You are in safe hands with Evaris. - TECHNOLOGY SPECIALISTS
Accreditations and partnerships with leading technology vendors. - VENDOR AGNOSTIC APPROACH
We take a holistic, impartial approach focused on identifying the right technology solutions and tailoring them to the needs of your organisation.