IT HELPDESK

Be honest - are you spending your time fixing IT issues or truly improving your business? Outsource your helpdesk to Evaris and free yourself from the IT support and resourcing headaches currently holding you back. Our expert team of UK technicians will tackle issues and fix problems quickly, efficiently and affordably.

Flexible helpdesk services with onsite, remote and telephone assistance as required. Get peace of mind that a certified technician is on hand to troubleshoot and resolve your IT issues quickly and efficiently when they arise.

We do more than just fix IT problems. We use a range of sophisticated monitoring and reporting tools to proactively spot potential issues before they arise. This helps you avoid system outages or expensive downtime and ensures you maintain business as usual status.

Our experienced IT engineers are qualified to tackle your technical challenges and hold a range of industry certifications including MCSE (Microsoft Certified Solution Expert), CompTIA A+ and CompTIA Network+. As a Microsoft Silver Partner, we’re also able to call on direct Microsoft support when needed.

Our helpdesk services are underpinned by response time and resolution time SLAs to ensure we acknowledge and resolve support tickets swiftly. 77% of support tickets are resolved after the initial contact (the industry average is 64%). We triage calls meaning you can speak to a technician straight away if you need to.

As well as a range of standard helpdesk services, Evaris can build a package tailored to the specific needs of your organisation. Choose from a host of additional benefits including patch management, performance monitoring and monthly reporting to truly free you from the uncertainty, risk and cost of managing your IT systems internally.

Comprehensive support cover

Comprehensive support cover

Flexible helpdesk services with onsite, remote and telephone assistance as required. Get peace of mind that a certified technician is on hand to troubleshoot and resolve your IT issues quickly and efficiently when they arise.

Value added service

Value added service

We do more than just fix IT problems. We use a range of sophisticated monitoring and reporting tools to proactively spot potential issues before they arise. This helps you avoid system outages or expensive downtime and ensures you maintain business as usual status.

Certified technicians

Certified technicians

Our experienced IT engineers are qualified to tackle your technical challenges and hold a range of industry certifications including MCSE (Microsoft Certified Solution Expert), CompTIA A+ and CompTIA Network+. As a Microsoft Silver Partner, we’re also able to call on direct Microsoft support when needed.

Responsive team

Responsive team

Our helpdesk services are underpinned by response time and resolution time SLAs to ensure we acknowledge and resolve support tickets swiftly. 77% of support tickets are resolved after the initial contact (the industry average is 64%). We triage calls meaning you can speak to a technician straight away if you need to.

Tailored support services

Tailored support services

As well as a range of standard helpdesk services, Evaris can build a package tailored to the specific needs of your organisation. Choose from a host of additional benefits including patch management, performance monitoring and monthly reporting to truly free you from the uncertainty, risk and cost of managing your IT systems internally.

The Evaris Difference

Evaris has the people, systems, tools and services needed to ensure your IT runs smoothly. We focus on your people and your business needs first rather than just looking at the IT. Our priority is to keep your business up and running and free you from troubleshooting IT issues so that you can focus on more strategic work. With Evaris helpdesk services, you’ll get peace of mind knowing that a certified technician is only a phone call away to provide IT support when you need it.

OUR CUSTOMER FEEDBACK

“Working with Evaris has been really helpful for us. And we’ve used
Evaris for a number of years now. And from the start they’ve really been
there and been our chosen partner. And so we’ve moved from an on
premise installation. Evaris helped us to move to a cloud solution.”

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Phase 3 Case Study

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Our PARTNERS

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Our accreditations

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We are an IT Support company located just outside of Manchester.

If your business is situated in the Manchester area, we’re right on your doorstep. When an IT issue crops up that can’t be fixed remotely, we can be on-site at your premises in a matter of minutes to make repairs or fix the problem quickly so you can get back to business as usual. You’ll find our technical team friendly, helpful and professional. We’ll explain any work that needs to be carried out and run through your options without baffling you with technical jargon.