Our IT Support Services for Lancaster Businesses
Businesses rely on IT equipment and services to function. Can you depend on yours? Our expert in-house team of support engineers can take care of everything from IT support for desktop, laptops and mobile devices to managing servers, networks, cybersecurity and your cloud applications. We can help you proactively spot and remedy potential IT issues before they arise and take corrective action swiftly and efficiently when problems occur.
We are an IT Support company located just outside of Manchester.
If your business is situated in the Lancaster area, we’re close enough to provide rapid IT support when you need it. When an IT issue crops up that can’t be fixed remotely, we can be on-site at your premises in about 40 minutes to make repairs or fix the problem quickly so you can get back to business as usual. You’ll find our technical team friendly, helpful and professional. We’ll explain any work that needs to be carried out and run through your options without baffling you with technical jargon. We’ve provided IT services for a variety of organisations in the local area for years.
We understand that each business is different and can provide IT solutions that are tailored to how your organisation needs to operate rather than a standard blueprint service that’s not quite right for you. Customer service is extremely important to us. We’re fortunate to have received great feedback for the services we’ve delivered to our clients. Work with Evaris and you can be confident that you have an IT partner you can rely on for best-in-class advice, service and support so you can focus on running your business
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Comprehensive support cover
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Dedicated account manager
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Certified technicians
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Responsive team
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Outstanding retention rates
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Value added service
Flexible support services to keep your organisation operational and ensure your systems are performing to their full potential. Up to 24x7 cover, 365 days a year with onsite, remote and telephone assistance as required.
No bouncing between different sales people every time you call in. You’ll be allocated a dedicated point of contact who’ll get to know you and your business allowing us to offer a superior, tailored level of service.
Our IT engineers are qualified to tackle your technical challenges and hold a range of industry certifications including MCITP (Microsoft Certified IT Professional), CompTIA A+ and CompTIA Network+. As a Microsoft Silver Partner, we’re also able to call on direct Microsoft support when needed.
Our helpdesk services are underpinned by response time and resolution time SLAs to ensure we acknowledge and resolve support tickets swiftly. 77% of support tickets are resolved after the initial contact (the industry average is 64%). We triage calls meaning you can speak to a technician straight away if you need to.
Over two thirds of our business each month comes from existing customers. 60% of our support customers have been with us for over 5 years - testament to the excellent service we strive to deliver to every single Evaris customer.
True support should go beyond keeping the lights on and the business running smoothly. We view our role as providing you with the IT advice, plan and tools you need to positively change the way you do business. Our annual support agreements give you a full breakdown and cost of services for better control of your IT budget.
Comprehensive support cover
Flexible support services to keep your organisation operational and ensure your systems are performing to their full potential. Up to 24x7 cover, 365 days a year with onsite, remote and telephone assistance as required.
Dedicated account manager
No bouncing between different sales people every time you call in. You’ll be allocated a dedicated point of contact who’ll get to know you and your business allowing us to offer a superior, tailored level of service.
Certified technicians
Our IT engineers are qualified to tackle your technical challenges and hold a range of industry certifications including MCITP (Microsoft Certified IT Professional), CompTIA A+ and CompTIA Network+. As a Microsoft Silver Partner, we’re also able to call on direct Microsoft support when needed.
Responsive team
Our helpdesk services are underpinned by response time and resolution time SLAs to ensure we acknowledge and resolve support tickets swiftly. 77% of support tickets are resolved after the initial contact (the industry average is 64%). We triage calls meaning you can speak to a technician straight away if you need to.
Outstanding retention rates
Over two thirds of our business each month comes from existing customers. 60% of our support customers have been with us for over 5 years - testament to the excellent service we strive to deliver to every single Evaris customer.
Value added service
True support should go beyond keeping the lights on and the business running smoothly. We view our role as providing you with the IT advice, plan and tools you need to positively change the way you do business. Our annual support agreements give you a full breakdown and cost of services for better control of your IT budget.
The Evaris Difference
Evaris has the people, systems, tools and services needed to ensure your IT runs smoothly. We take a consultative approach, focusing on the people and the business needs above the IT. Our priority is to keep your business operational and free you from system admin and maintenance tasks so you can focus on more strategic work. With Evaris support services, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.
Here’s what Lancaster businesses had to say about working with Evaris:
"We have been an Evaris customer for over 10 years. During that time Evaris have always provided an excellent service and the relationship has grown as our business has grown. I would have no hesitation in recommending Evaris as an excellent provider of all round IT Support and Data Management."
Lancaster Brewery
OUR CUSTOMER FEEDBACK
“Working with Evaris has been really helpful for us. And we’ve used
Evaris for a number of years now. And from the start they’ve really been
there and been our chosen partner. And so we’ve moved from an on
premise installation. Evaris helped us to move to a cloud solution.”
More Evaris customers...
Phase 3 Case Study
Key Locations
As well as providing IT support in Lancaster, Evaris can provide fast technical assistance to organisations across the Greater Manchester area. Our offices are situated in Heywood, just outside of Manchester and close to the motorway network. Our experienced team of technicians can resolve many IT issues working remotely but for IT hardware repairs, computer replacements or cases that need somebody on-site, we can get an engineer out to your premises in less than an hour. This capability means we’re an ideal IT partner to work with if your business is based in any of the following locations:
Our PARTNERS
Our accreditations
